This Shipping & Returns Policy applies to purchases made on bonjour.fashion, operated by Kovács Gergő ev., and complies with applicable European Union consumer protection laws.
1. Shipping Information
1.1 Order Processing
Orders are processed within [X–Y business days] after receipt of payment.
Orders are not processed on weekends or public holidays.
If there are delays due to high order volume or unforeseen circumstances, we will inform you by email.
1.2 Delivery Time
Estimated delivery times depend on your location and the selected shipping method:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | [X–Y business days] |
| Express Shipping | [X–Y business days] |
Delivery times are estimates and not guaranteed.
1.3 Shipping Costs
Shipping costs are displayed at checkout before payment is completed.
Any customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.
1.4 Shipping Area
We ship to:
- [EU countries you ship to]
If your country is not listed, please contact us before placing an order.
2. Right of Withdrawal (EU Consumers)
If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.
2.1 Withdrawal Period
The withdrawal period expires 14 days after:
- The day you receive the goods, or
- The day the last item is delivered (in case of multiple items)
2.2 How to Exercise the Right of Withdrawal
To exercise your right of withdrawal, you must inform us of your decision by a clear statement (e.g. email).
Contact us at:
Email: [your contact email]
You may use the EU model withdrawal form, but it is not mandatory.
2.3 Effects of Withdrawal
If you withdraw from this contract:
- We will refund all payments received, including standard delivery costs
- Refunds will be made within 14 days from the day we are informed of your decision
- We may withhold the refund until we have received the goods or proof of return
Refunds are issued using the original payment method, unless otherwise agreed.
3. Return of Goods
3.1 Return Conditions
Returned goods must:
- Be sent back within 14 days of notifying us of withdrawal
- Be unused and in their original condition and packaging
You are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature and functioning.
3.2 Return Shipping Costs
Unless otherwise stated:
- You bear the direct cost of returning the goods
- Original shipping costs (standard delivery) will be refunded
4. Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to:
- Custom-made or personalized items
- Sealed goods unsealed after delivery (e.g. hygiene products)
- Digital content once download or streaming has begun with consent
- Services fully performed with prior express consent
5. Damaged or Incorrect Goods
If the goods are defective, damaged, or incorrect, please contact us within a reasonable time after delivery.
In such cases, you are entitled to repair, replacement, or refund in accordance with EU consumer law.
6. Cancellations Before Shipment
Orders may be canceled before shipment without charge.
Once the order has been shipped, cancellation is handled via the right of withdrawal.
7. Contact Information
Company: [your company name]
Email: [your contact email]
Website: [your website URL]
8. Governing Law
This policy is governed by the laws of the European Union and the laws of [your country].